The IQNavigator Global Center of Excellence is a best in class service center, including a 24x7 customer service hotline with trained resources in a number of specialized support areas. Additionally it includes a combination of category subject matter experts and best-in-class purpose methodology, structured in a flexible way allowing clients to use only what they need to achieve their objectives. The Global Center of Excellence is responsible for the ongoing quality management and requirement support for the client account offering a broad range of services from high level consulting, strategic support to a full service onsite global program office.

The Global Center of Excellence represents a cross section of functions necessary to effectively support the complex and ever changing needs of our clients allowing us to maintain the ongoing quality of our services to our global customer base; which has been the hallmark of our services teams.

There are 7 pillars of the IQNavigator Global Program Office that are supported by the automation platform and that make an IQNavigator program unique.

• Talent Management: The core of any program success is the talent acquisition process. In addition to the need to manage day to day fulfillment process, the well documented shrinking workforce increases the challenge. To this end, IQNavigator provides its customers with comprehensive strategies to reach identify and screen candidates.

• Supplier Marketplace Management: Managing the Supplier network involves a truly multi-faceted approach. We ask many questions when developing the supplier marketplace and leverage our Supplier Rationalization Methodology. Clients are granted access to IQNavigator Pre-Screened, Proven Preferred Supplier Base

• Compliance Management: Compliance is another corner stone of the process. IQNavigator assists with comprehensive SLA Management, Risk Mitigation Strategies, and Program Requirements Management

• Category Spend Management: Every spend category requires a slightly different perspective and process model. IQNavigator’s subject matter category experts apply best practices by category and also assists and benchmarking and marketplace rate evaluations.

• Global and Localization Management: IQNavigator’s global subject matter experts help our clients with localization issues; ensuring our clients that local regulatory and taxation are managed seamlessly via our multi-currency and multi-lingual capabilities.

• Implementation and Change Management: IQNavigator’s implementation track record is the best in the industry. We have converted more existing programs from legacy platforms to IQNavigator and quickly completed more large complex global implementations involving complex integrations to and from numerous client back-end systems.

• Customer Support Management: IQNavigator’s 24x7 call center is made available 365 days per year to help answer day-to-day questions as well as escalate any issues to 2nd and 3rd tier support.

Each program is uniquely designed to align with our client's key requirements and culture, and includes the required support structure necessary to deliver substantive and positive RESULTS.