Trimming Bill Rates for Global Savings
The Challenge:
As the leading provider of customer experience systems, Amdocs deploys teams to develop custom projects for communications companies all over the globe. With custom implementations happening in over 50 countries, their ability to rapidly build and deploy teams is critical. While they already had a major staffing firm working with them on site (VOP), they still had significant operational issues. Everything from inconsistent and inaccurate invoices to budget and accrual issues meant they were missing the boat on huge cost savings opportunities in their services spend program.
The Solution:
IQNavigator’s global presence and reputation for providing a world-class software platform that offered reliability combined with flexibility seemed to fit Amdoc’s technical needs. But beyond just a technology solution, it was their unique commitment to developing program best practices and their approach to what a managed service experience should be that led Amdocs to become a full-service customer.
The Results:
Achieved 9% reduction in supplier bill rates ($6.3M annually) through the following:
- Immediately established standard job titles and regional rate cards
- Elimination of a standard 45 hour work week for contractors – paid actual hours worked
- Expanded beyond original stakeholders into additional countries for better visibility and reporting of spend
