Requisition Management
Resource Sourcing and Procurement
- Requisition Creation: Assist manager in utilizing the IQNSystem for requisition creation or create the requisition on behalf of the manager.
- Approval Hierarchy Management: Update the IQNSystem as requested by the customer for changes in the approval hierarchy.
- Supplier Distribution Management: Distribute requisitions to customer’s vendors in its private market place and assist in the documentation collection and setup of diversity and preferred suppliers.
Assignment Management
- Assignment Management: Monitor the assignment and update appropriate items relating to funding, extensions and ongoing maintenance.
- Time Entry & Approval Management: Monitor feeds from customer so as to timely process the applicable data within the IQNSystem and seek timely invoicing.
- Rate Compliance: Monitor the candidates selected rates to determine whether such rates are within rate card parameters.
- Length of Stay Compliance: Monitor supplier engagements and extensions to determine whether such fall outside of customer “Length of Stay” policy.
Invoicing and Payment Management
- Consolidated Invoicing: Consolidate invoices and submit to customer on a semi-monthly basis.
- Supplier Reconciliation of Payment: Respond to supplier inquiries concerning invoices and expense reports and other related questions.
- Supplier Payment and Reporting: Train and set up new suppliers with respect to payment and reporting procedures.
- Supplier Payment Distribution: Remit payment amounts to suppliers and act as payment facilitator.
Worker Classification Program
- 1099/Independent Contractor (IC) strategy definition
- Compliance testing and worker classification
- Payroll Management
- HR and payroll administration
- Employer of record
- Work with multiple local, national, and international partners
- IC Management
- Agency of record services
- Contract definition and administration
- Contract and tax compliance
DIVERSITY AND COMPLIANCE MANAGEMENT
Diversity Strategy Definition and Execution
- Maximizes opportunities for diverse supplier participation
- Maintain supplier diversity certification
- Diversity spend reporting
- Actual goals
- Diversity supplier training
- Understanding diversity suppliers role and opportunity
Compliance and Risk Mitigation
- Supplier audits
- Contract & insurance monitoring
- Tenure policy management
- Payroll, wage, overtime compliance
SUPPLIER MANAGEMENT
7500+ active suppliers within IQN programs with a 99.5% adoption rate
Supplier Optimization and Tiering
- Ensure optimum supply base to support line of business demand and to maintain competition
- Continuous performance measurements
- Ensure top performing suppliers are classified as Tier 1
- Define pricing and savings strategies by category
- Rate card (Bill rate, mark up, pay rate + mark up, etc.)
- Supplier recognition programs
Sourcing Review and Refinement Strategy
- Ensure supplier performance metrics align with program strategy and objectives
- Frequent supplier conferences and one on one reviews
Supplier Communication Plan
- Supplier scorecard and performance metrics
- Demand planning, projections, and business needs
- Supplier feedback reports
- Supplier performance evaluations
- Supplier and buyer collaborative forums
Compliance and Risk Mitigation
- Spend distribution across key suppliers
- Rate card compliance
- Supplier audits
- Contract and insurance monitoring
- 1099/IC management strategies
CATEGORY MANAGEMENT
Cross-category expertise delivered in a single consolidated solution; promotes continuous program improvement and expansion across operating units and service categories
Service Specific Category Strategies
- Cost savings, contract uptake, compliance, supplier quality, on-time completion, and customer and stakeholder satisfaction
- Category-specific definitions and rules of engagement
- Service-specific MSA and SOW SLAs
- Supplier sourcing strategies
- Supplier SLAs and scorecards
Best Practice Process Design
- Focus on both internal and external processes
- Enable efficiency, visibility, and ease of use (stakeholders, process owners, and suppliers)
PERFORMANCE MANAGEMENT
Segment key suppliers by service category and preferred tier
Defined Program and Supplier Performance Metrics
- Savings targets and methodologies
- Operational performance targets
Customized Performance SLAs and Scorecards
Align performance targets with service level agreements to constantly measure contribution
Customized Measurement and Reporting Processes
- Proactive, actionable information
- Customer-defined frequency
Quarterly Business Review
- Information-driven review to drive continuous improvement
- Measure performance (actual vs. target)
- Re-calibrate SLAs and performance targets
- Create actionable plan
Strategic Suppliers Forum
Provide strategic suppliers feedback mechanism