Features

Requisition Management

Resource Sourcing and Procurement

  • Requisition Creation: Assist manager in utilizing the IQNSystem for requisition creation or create the requisition on behalf of the manager.
  • Approval Hierarchy Management: Update the IQNSystem as requested by the customer for changes in the approval hierarchy.
  • Supplier Distribution Management: Distribute requisitions to customer’s vendors in its private market place and assist in the documentation collection and setup of diversity and preferred suppliers.

Assignment Management

  • Assignment Management: Monitor the assignment and update appropriate items relating to funding, extensions and ongoing maintenance.
  • Time Entry & Approval Management: Monitor feeds from customer so as to timely process the applicable data within the IQNSystem and seek timely invoicing.
  • Rate Compliance: Monitor the candidates selected rates to determine whether such rates are within rate card parameters.
  • Length of Stay Compliance: Monitor supplier engagements and extensions to determine whether such fall outside of customer “Length of Stay” policy.

Invoicing and Payment Management

  • Consolidated Invoicing: Consolidate invoices and submit to customer on a semi-monthly basis.
  • Supplier Reconciliation of Payment: Respond to supplier inquiries concerning invoices and expense reports and other related questions.
  • Supplier Payment and Reporting: Train and set up new suppliers with respect to payment and reporting procedures.
  • Supplier Payment Distribution: Remit payment amounts to suppliers and act as payment facilitator.

Worker Classification Program

  • 1099/Independent Contractor (IC) strategy definition
  • Compliance testing and worker classification
  • Payroll Management
  • HR and payroll administration
  • Employer of record
  • Work with multiple local, national, and international partners
  • IC Management
  • Agency of record services
  • Contract definition and administration
  • Contract and tax compliance

DIVERSITY AND COMPLIANCE MANAGEMENT

Diversity Strategy Definition and Execution

  • Maximizes opportunities for diverse supplier participation
  • Maintain supplier diversity certification
  • Diversity spend reporting
  • Actual goals
  • Diversity supplier training
  • Understanding diversity suppliers role and opportunity

Compliance and Risk Mitigation

  • Supplier audits
  • Contract & insurance monitoring
  • Tenure policy management
  • Payroll, wage, overtime compliance

SUPPLIER MANAGEMENT

7500+ active suppliers within IQN programs with a 99.5% adoption rate

Supplier Optimization and Tiering

  • Ensure optimum supply base to support line of business demand and to maintain competition
  • Continuous performance measurements
  • Ensure top performing suppliers are classified as Tier 1
  • Define pricing and savings strategies by category
  • Rate card (Bill rate, mark up, pay rate + mark up, etc.)
  • Supplier recognition programs

Sourcing Review and Refinement Strategy

  • Ensure supplier performance metrics align with program strategy and objectives
  • Frequent supplier conferences and one on one reviews

Supplier Communication Plan

  • Supplier scorecard and performance metrics
  • Demand planning, projections, and business needs
  • Supplier feedback reports
  • Supplier performance evaluations
  • Supplier and buyer collaborative forums

Compliance and Risk Mitigation

  • Spend distribution across key suppliers
  • Rate card compliance
  • Supplier audits
  • Contract and insurance monitoring
  • 1099/IC management strategies

CATEGORY MANAGEMENT

Cross-category expertise delivered in a single consolidated solution; promotes continuous program improvement and expansion across operating units and service categories

Service Specific Category Strategies

  • Cost savings, contract uptake, compliance, supplier quality, on-time completion, and customer and stakeholder satisfaction
  • Category-specific definitions and rules of engagement
  • Service-specific MSA and SOW SLAs
  • Supplier sourcing strategies
  • Supplier SLAs and scorecards

Best Practice Process Design

  • Focus on both internal and external processes
  • Enable efficiency, visibility, and ease of use (stakeholders, process owners, and suppliers)

PERFORMANCE MANAGEMENT

Segment key suppliers by service category and preferred tier

Defined Program and Supplier Performance Metrics

  • Savings targets and methodologies
  • Operational performance targets

Customized Performance SLAs and Scorecards

Align performance targets with service level agreements to constantly measure contribution

Customized Measurement and Reporting Processes

  • Proactive, actionable information
  • Customer-defined frequency

Quarterly Business Review

  • Information-driven review to drive continuous improvement
  • Measure performance (actual vs. target)
  • Re-calibrate SLAs and performance targets
  • Create actionable plan

Strategic Suppliers Forum

Provide strategic suppliers feedback mechanism