Services procurement on a global scale requires a flexible team that is in tune with the most subtle cultural and business nuances. First, we always remember that while we are a U.S. company, not every implementation will follow western practices. Next, it’s about being aware of the way different people receive and accept information.
- Is it a consensus-oriented culture?
- Or are they guided by top down directives?
- Do they speak with body language beyond verbal cues?
- Are they collaborative? or need firm structure?
From a business perspective, we gauge the attitudes and any existing biases towards services procurement. For example:
- In some countries it is looked at as a threat by their labor organizations
- For some it is seen as a last resort to a hiring need, driven by emergency
- In other countries services procurement is a new concept that requires education
These conditions are collected and processed both internally, and where required with trusted expert partners. We use these inputs to frame the engagement in terms of both the organization and the localization. As our services are accessed from more than 100 countries every day, we’ve had many instances regarding adoption and adaptation.
For example, in Thailand businesses require hiring managers to consider personal data like birth month and zodiac sign when evaluating new hires.
