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Procurement departments, including IQNavigator’s utility client, have found the climb to managing legal spend can be an arduous and uphill battle. Unlike many supplier relationships, the relationships firms have with their legal suppliers are often forged (and maintained) at the executive level. In addition, the services provided are often very sensitive in nature and associated with outcomes that can have a profound impact on the company. As a result, many companies migrate to firms they know and trust, without focusing on the cost elements associated with the services rendered.

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