IQNavigator has pioneered a world class managed service program (MSP) framework that addresses the global needs of our clients, while providing the flexibility required by diverse spend categories (e.g., management consulting, IT projects, outsourcing/off-shoring, print and marketing, and facilities management), and business environments.
The most appropriate service option is not simply based on the category of spend but it is also based on varying dynamics such as program goals, company culture, supplier distribution, geographic locations and supplier benchmarking. Companies also need a services structure that flexes and evolves with the business over time. Flexibility serves as the foundation of IQNavigator's delivery model.
In most cases, large global organizations utilize a combination of multiple options based on each business unit's or category's spend requirements, from these main options:
Client-Managed - IQNavigator's market-leading software gives the client the option of operating the program in a fully self-service mode, or with a client business partner. Unlike most offerings, the IQNavigator software includes fully self-service configuration, reporting, and integration capabilities.
Partner-Managed Program - IQNavigator has many strategic partnerships with leading BPOs and service providers who deliver distinct and best-in-class services for our joint clients.
IQNavigator-Managed Program (MSP) - IQNavigator can provide a dedicated on-site team to provide both operational and strategic services. In addition, IQNavigator offers a "hybrid" approach which allows the customer to choose which services will be provided, either on-site or off-site.
IQNavigator is offered in a 100% vendor neutral environment, whereby each client can choose the suppliers they wish to include in their marketplace and/or select from IQNavigator's comprehensive preferred supplier marketplace. IQNavigator's client-defined business rules (such as supplier tiering and diversity rules) enforce the goals and objectives of each client's program automatically, and can easily be changed or updated to reflect changes in the business or in the marketplace.
IQNavigator's managed service program (MSP) provides a more strategic support model than a traditional MSP, in addition to the usual operational support. Our model is designed to be flexible and goes beyond hourly labor support to other complex categories including statement-of-work projects, offshore spending, legal services, etc. A common set of industry best practices serve as the underlying backbone with specific subject matter expertise provided for each spend category.
Our MSP services Include:
Supplier Marketplace Management:
Compliance Management and Risk Mitigation:
Comprehensive SLA Management including: Metrics Reporting, Supplier Scorecards, Project Milestone Management and Vendor Audits
Risk Mitigation Strategies including: 1099 Screening and Evaluation, Tenure Policy Management, Background/Screening Support and Monitoring, and other Requirements Management
Program Requirements Management including: Cost Savings Projections and Support, Quality Management and Continuous Quality Improvement
Bill/Rate Card Methodologies for Cost Management
Category Spend Management:
Sourcing Subject Matter Expertise for Various Services Categories
Knowledge Repository and Market Analysis Including Best Practices, Benchmarking, and Services Rate/Price Analysis
Process Management (Requisition Process, Fulfillment Process, On/Off-Boarding. Deliverable Management)
Data and Information Management:
Comprehensive Reporting 100+ Standard Reports and Custom Reporting Wizard
Business Intelligence Management including: Proactive Trending Analysis, Demand Forecasting, Supplier Performance Reporting
Rate Analysis and Benchmarking, including Competitive Rate Reviews
Hard and Soft Cost Savings Strategies
