iMSP

An MSP Aligned with Your Priorities

IQNavigator’s “intelligent” managed service program (iMSP) provides clients with more strategic support and unbiased, actionable information than a traditional MSP. The flexible model goes beyond hourly labor support to provide a powerful resource for complex categories such as statement-of-work projects, offshore spending, consulting, legal services and more. In addition, an innovative shared service approach delivers resources to clients in a scalable way, and leverages the industry’s most comprehensive set of best practices and benchmarks to enhance subject matter expertise in all services spend categories.

Intelligence Makes a Difference

Figure 1.2: The Intelligent Managed Service Approach

Strategic Advice Cross-customer best-practices and lessons learned Total Improvement Opportunity Prioritized recommendations and action plans	Relationship Management Direct, ongoing contact with key hiring managers Ensure alignment of goals and priorities Continuous project management on improvement initiatives	Tactical Execution Consistent over-delivery to process outcomes and SLAs Continuous process monitoring, measurement and improvement Cross-trained resources to handle volume surges

Figure 1.2: The Intelligent Managed Service Approach

Strategic Advice

Cross-customer best-practices and lessons learned
Total Improvement Opportunity
Prioritized recommendations and action plans

Relationship Management

Direct, ongoing contact with key hiring managers
Ensure alignment of goals and priorities
Continuous project management on improvement initiatives

Tactical Execution

Consistent over-delivery to process outcomes and SLAs
Continuous process monitoring, measurement and improvement
Cross-trained resources to handle volume surges

solutions

In This Section

Featured Resource

Who Uses IQNavigator to Manage Spend?