IQNavigator System Status

This page provides IQN clients, partners and associates with regular system alerts and updates.

*Note* –If you have been redirected to this page, the environment you are trying to access is not available. If the current status of the environment you are trying to access states ‘Available’, we have just recently encountered an unplanned outage. The Support team has been alerted and will change the status and provide an update shortly. Thank you for your patience.

IQNavigator’s Current System Status is:

Environment Status Comment
IQNavigator Production (Augustus) Available Normal
WF Prod Available Normal
Vision Available Normal
IMPL1 Available Normal
IMPL2 Available Normal
Oscar Available Normal
Training1 Available Normal
UAT2 Available Normal
Demo 1 Available Normal
Demo 6 Available Normal

Upcoming Planned Maintenance

Daily Maintenance- Oscar and UAT2
Oscar and UAT2 environments have daily planned maintenance at 3:30 – 5:30 PM Mountain Standard Time.
4/24/15
IQN Technology team will be restarting Axway server from 10 PM to 12 AM MT; it should be back up before any scheduled file transfers from any of our clients.

System Updates

Trouble Cancelling Job Requisitions

04/24 12:30 PM MT: Some users are experiencing issues cancelling job requisitions as they receive the following error: “Your edits have conflicted with those of another concurrent user. Please re-do your edits to the current state of the object presented here”

This issue seems to occur when a comment/note is entered upon completing the requisition. We are currently aware of this and working on a system fix.

If you need an immediate fix, the requisition can be cancelled using only a Reason Code.

Hotfixes deployed on IMPL1 and US Production

04/23 11:20 PM MT: Hotfixes were successfully deployed on IMPL1 and US Production. We thank you for your patience.

04/23 09:56 PM MT: Hotfixes will be deployed to the IMPL1 test environment and US Production. Users may experience time, where they are logged out of the system, but can log right back into another node. We thank you for your patience.

Hotfix deployed successfully on IMPL1

04/22 10:25 PM MT: Hotfix was successfully deployed to IMPL1. We thank you for your patience.

04/22 10:10 PM MT: A hotfix will be deployed to the IMPL1 test environment. Users may experience time, where they are logged out of the system, but can log right back into another node. We thank you for your patience.

Emails Notifications not sent through integrations
4/22 8:15 PM MT: Our technology team have identified the issue, but the fix for the issue is time consuming. They anticipate that the issue will be fixed by the end of the week. We will update you as soon as the issue is resolved.
We thank you for your patience.

4/21 8:15 PM MT: We have identified an issue related to email notifications with our integrations. Due to this issue you may not receive email from integrations. Our Technology team is working on resolving the issue. We will provide an update as soon as the issue is resolved. We thank you for patience.

Site down

4/20 4:03 PM MT: Our Technology Team has resolved the temporary site down issue. The application is now available for all clients.

04/20 2:31 PM MT: The IQNavigator application is currently down for all clients. This issue has been escalated to the Technology Team and is being investigated. Please continue to check the status page for updates. No additional tickets regarding this issue are required at this time. We thank you for your patience.

Subscribe to System Status Alerts

The system alerts notification email will be sent when there is a total outage on our production (Augutus/WF) environment and this outage is not a planned maintenance.

 

Questions/Comments?

Contact IQN Support at help.iqnavigator.com